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Hierarchy relationship and Principal user is missing prvReadIncident privilege

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Posted on by Simona Bushevska

Hello,

User is attempting to assign company to a different sales agent, but under this specific company she received the error listed below:

User has confirmed that she is able to reassign other companies. So I don't think it is an issue with the security roles, but with the hierarchy relationship.

The issue with this company is that it has a hierarchy relationship on the Company, how can I solve this error?

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Leah Ju Microsoft Employee on at

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Hi Partner,

According to the message prompt, this user lacks permissions for the incident(case) entity.

Is the current company record an associated case record?

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Simona Bushevska 62 on at

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Hello,

Yes in Related tab of this record I have Cases and Case Associated View.

What should I do to fix this error? Create a new security role for the User for this table?

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Leah Ju Microsoft Employee on at

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Hi Partner,

Whether you are creating a new security role or editing an already assigned security role for this user。

Ensure that this role have read privilege on the case entity:

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Leah Ju Microsoft Employee on at

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Hi Partner,
Did that answer your question?
Any updates? Please feel free to ask me any questions you may have!
If someone answered your question, can you check this box to mark that response as an answer?

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