FS mobile (dynamics 365) - bar code scanning

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Posted on by yann29

Hello

I am looking for the ability to use bar code scanning with Field Service Mobile (Dynamics 365). is it doable? how?

I have been demoing the mobile app with Resco’s Woodford solution up to now but knowing that MS will stop supporting with this app in a near future, how do we migrate the scanning feature to the new mobile app.

thank you for your guidance

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AmorHerbst 55 on at

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RE: FS mobile (dynamics 365) - bar code scanning

We're currently configuring the Dynamics 365 Field Service Mobile App (Power App) for a customer. It seems as though the barcode scanning function is only available on Entities enabled in the Global Search.

In other words, if I enable the Product entity, I can scan a product barcode and my mobile resource can then see if the barcode matches the master product.

HOWEVER, the scanning I don't think is available when you want to use it to add a Work Order Product. This is relatively problematic in our scenario.

To add, we've also enabled the Work Order Product entity as a global search entity, but this doesn't enable the scanning feature on the Work Order when you want to scan a product to add on a Work Order.
yann29 15 on at

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RE: FS mobile (dynamics 365) - bar code scanning

Indeed... I'll play with it and see how it could be used by a technician that does not have time to look for tiny icon ;)

thank you
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Al Iggs on at

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RE: FS mobile (dynamics 365) - bar code scanning

Have you looked at docs.microsoft.com/.../mobile-power-app-configure ? Use the binocular icon from the top toolbar and select Categorized Search, this should give you a barcode button.