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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Process order (default...
Customer experience | Sales, Customer Insights,...
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Process order (default process) for a case.

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Posted on by DuckyDev_IU 40

Hi. When my users convert's an email to a case is the default process not the one which we made ourself?
Where would I be able to set the default process to apply to an case which has manually been converted by the user?

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