Dynamics Community Forum Thread Details

Edited PO no approval emails are being sent

We have an existing PO that was approved but has since been edited as work was added to the PO. The PO is sent to the workflow process however, the approval emails are not being delivered.

This modified PO now has different users listed in the approval process. The user who would of initially approved the PO when it was first created is now been delegated to approve in the final approver role...not sure if this is somehow causing this? This user is receiving emails on any new POs that have been created after they were delegated to the final approver role.

Categories:

Web Services and Workflow

Hi Paula,

Thank you for your post.

I'd suggest looking into the WFI tables for this PO approval. It could be that there is possibly a stuck record?

If this is a one off situation, you could look to remove the info in the WFI tables specific to this one PO's WF activity and then test the resubmit process. Before doing any SQL changes I'd strongly recomend you first do so in a Test Company.

WFI10002 Workflow Instance Master

WFI10003 Workflow Step Instance Table

WFI10004 Workflow Tasks Table

WF30100 Workflow History

Are the tables I am referencing.

If you do end up deleting this data, you'll want to update the PO records to show Not Submitted as well.

POP10100 PO Header

POP 10110 PO Line Items

POP10500 PO Receipt Lines

The Workflow_Status values:

1- Not Submitted

2- Submitted (Deprecated)