Hey,
I got a question in regards where the bounce messages are going.
For example, we send out an e-mail with an authenticated domain @test.com in the name of the ceo (ceo@test.com), if the e-mails are bouncing back we dont want that the ceo for example receives all the bouncing messages in his mailbox.
So I was curious where the bounce messages go if I for example insert a from adress ceo@test.com
Thanks!
Hello, Mario
Thank you for your question.
Let me start from the basics. By design, any email has 2 From addresses: regular From, and so-called Envelope-From that may be different addresses.
Every bounce-back email goes to the Envelope-From address.
Microsoft Dynamics 365 Marketing product by default is configured in the way that the system will get and process all bounce-backs you may receive on your behalf.
This is done by adding a special unique email address, for each email you send, to the Envelope-From header of that email.
Based on your specific domain configuration, this address is either using Microsoft-owned domain, or the domain aligned to your Authenticated From domain, if you have configured Custom Envelope-From address.
So, answering your question. From address that you may use for your email campaigns sent using Microsoft Dynamics 365 Marketing platform will not be blasted with bounce-back emails - our system will handle those on your behalf.
Hi,
I cannot understand you well.
Do you mean that the from address will receive a bouncing message when there is a bounce happening?
Hey,
I got a question in regards where the bounce messages are going.
For example, we send out an e-mail with an authenticated domain @test.com in the name of the ceo (ceo@test.com), if the e-mails are bouncing back we dont want that the ceo for example receives all the bouncing messages in his mailbox.
So I was curious where the bounce messages go if I for example insert a from adress ceo@test.com
Thanks!
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