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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Media Posts - o...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Social Media Posts - outside Dynamics 365 Marketing

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Posted on by Celia Rodrigues 52

Hello,

I was wondering if I have my social-media account created and configured inside Dynamics 365 Marketing and then I publish a post directly in Facebook (outside Dynamics), will I be able to see it and get the insights inside Dynamics 365 Marketing?

Thank you for your help!


CR

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi, Celia

    Unfortunately, the post cannot be seen in Dynamics 365 Marketing if you publish it directly in Facebook.

     

    Since the social post connected to Facebook can be only post into a company page. I created a page in my Facebook and made a new post directly to test.

    4743.png

    It cannot be synced to D365 even if the Facebook account is reauthorized. Only scheduled posts can be shown in the calendar.

    5621.png

    The Social Post is an entity which is used to author and schedule your posts.

    The functions it encompasses are editing, posting, scheduling/ rescheduling, and cancelling a post.

     

    You can also post your proposal to Ideas forum.

    Here is the link: Ideas List (dynamics.com)

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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