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Customer experience | Sales, Customer Insights,...
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Initiate Teams Collaboration on record creation

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Posted on by 5

D365 Community,

I am trying to automatically set up the Teams collaboration capability when a record in Dynamics 365 is created, rather than the user clicking the "Collaborate" button and manually working through the wizard. 

I have tried to use Power automate to create the Team site, create a Microsoft Team Collaboration Entity (msdyn_teamscollaborations) record in my dataverse environment, and tie them together via the O365 Group ID, but I was unsuccessful.

Has anyone else tried this before? I was hoping there would be an unbound system action that I could call to facilitate this automation, but I couldn't find anything when I went digging through the default solution.

Any clues or thoughts would be much appreciated!

Thanks,

Alex

I have the same question (0)
  • xeryus Profile Picture
    10 on at
    RE: Initiate Teams Collaboration on record creation

    Hi Alex, have you been able to make it work? I similarly need to create a new channel and link it to a Dyn record using Automate to provision for team collaboration on a specific trigger event. I can create a channel ok but no clue how/if I can link a record with the new channel. If you got any further with this, your help is appreciated. Will do the same if I run into something.

  • The Real Alex Profile Picture
    5 on at
    RE: Initiate Teams Collaboration on record creation

    Thank you for your response, Nya. My ultimate goal is to associate planner tasks in Teams to tasks in D365 (associated to an Opportunity, or some other entity). Automatically initiating the collaboration with Teams was the first step toward this.

    I may try manually setting up the Teams collaboration, then using the resulting Microsoft Teams Collaboration associated to my D365 record to connect the dots between planner and Dynamics.

  • Verified answer
    Nya Profile Picture
    29,060 on at
    RE: Initiate Teams Collaboration on record creation

    Hi Alex,

    There is no OOTB way to achieve it with Automate.

    However, with Automate, your Teams channel can be sent a message when a new opportunity is created.

    1. Get the data of the new opportunity when it is created.

     pastedimage1626772994325v1.png

    1. Link to Teams and select the “Post a message (V3)” action. Here I sent the message which contains the link of the record.

     pastedimage1626772999206v2.png

    Comparison:

    The result of the above flow:

     pastedimage1626773004873v3.png

    The result of the Collaboration:

     pastedimage1626773009938v4.png

    Although it won't fully meet your needs, this is currently the only alternative.

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