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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to remove color st...
Customer experience | Sales, Customer Insights,...
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How to remove color strip from timeline?

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Posted on by c_hill_2

Hi everyone!

I am hoping to remove the color strip from the entries on the timeline - see below for an example:

pastedimage1632170901613v1.png

Ideally, I would like to remove the part that says "Overdue" for all types of timeline entries. Is this possible? 

Thanks!

Colin

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: How to remove color strip from timeline?

    Hi Partner,

    Has the problem been solved? Any updates?

    Please click Yes under "Did this answer your question?" to close this thread.

     pastedimage1632815605432v1.png

    Thanks. 

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: How to remove color strip from timeline?

    Hi c_hill_2,

    The 'Overdue'color strip you mentioned is Status tags:

    https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#enable-status-tags-on-activity-record-types  

    Status tags match the status filter that display in the timeline to help you to see at a glance if the state of an activity record is Active, Overdue, or Closed on a task, appointment, or email. Admin can enable or disable status tags for any Activity type in the Record settings. Status tags are enabled by default.

    Go Power apps(https://make.powerapps.com/) and navigate to main form of the entity, click timeline, select one activity you need and edit default form:

    pastedimage1632197748262v3.png

    Hide Status tags:

    pastedimage1632197710773v2.png

    Test:

    Before:

    pastedimage1632197902980v4.png

    After:

    pastedimage1632197948729v5.png

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