Wrong invoice name on packing slip using IC

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Posted on by CS-19061110-0

Hi! My customer is using intercompany. In the selling company the inovice address is set on the customer. One user (no admin) is creating a sales order and when creating it, chooses a delivery address. Everything looks fine on the order. When posting the packing slip the delivery name, delivery address and invoice address is correct BUT the invoice name is not correct. It is the delivery name instead shown on the packing slip. If an admin user is posting the packing slip, the invoice name is correct. This is a little confusing. It is not happening if you have a stand alone order without intercompany and if you create the purchase order first and not the sales order the invoice name also is correct. This feels like a bug somehow. Is this something that is recognized by someone else and if, how did you solve this?

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André Arnaud de Cal... 294,715 Super User 2025 Season 1 on at

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Wrong invoice name on packing slip using IC

Hi,

Do you mean to mention that there is a difference in printing the name on the packing slip if a system administrator or normal business user is printing the document? If so, this could be due to security configuration. Are you using out of the box security roles or did you create custom roles?