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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot Case Summary f...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Copilot Case Summary feature on custom entities.

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Posted on by vivek137
Hi ,
 
I want to implement case summary feature in one of my custom entity, could anybody tell me is it possible to get case summary on any of our own custom entity? I can add the case summary control in my custom form, but it is not displaying any result.
 
Thanks
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Are you referring to this feature?
    Are you expecting your custom entity to implement same functionality--Summary of content on custom entity records?
    Unfortunately, it seems that it can't be achieved.
    Currently, OOB feature only support case and conversation summary.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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