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Copilot Case Summary feature on custom entities.

Posted on by
Hi ,
 
I want to implement case summary feature in one of my custom entity, could anybody tell me is it possible to get case summary on any of our own custom entity? I can add the case summary control in my custom form, but it is not displaying any result.
 
Thanks
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Copilot Case Summary feature on custom entities.
    Hi Partner,
    Are you referring to this feature?
    Are you expecting your custom entity to implement same functionality--Summary of content on custom entity records?
    Unfortunately, it seems that it can't be achieved.
    Currently, OOB feature only support case and conversation summary.

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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