Service management on Trial

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi guys,

Hope you are doing well.

I started the Dynamics 365 trail, because I would like to evaluate the Customer service module. I the issue I have is that, in order to be able to do anything as a Service manager, I need to access menu Settings > Service management. Apparently, I am not seeing this. As it is stated in the Documentation (which seems to be insufficient), I need to have permission set of Service manager or Service customizer. When I try to give myself those permissions, I am not able to do so, because I do not have the permission to change my permissions although I am the only one in this trial. Which is strange for a Trial.

Without accessing the Service management settings, I am not able to do configure the module in a way our organization can use it.

Thank you very much in advance !

Kiril

All responses (3)

Answers (1)

Alex Fun Wei Jie 33,626 on at

Like (1)

Report

RE: Service management on Trial

Hi,

Please mark your thread as verified, so everyone is aware.

Thanks
Community Member Microsoft Employee on at

Like (0)

Report

RE: Service management on Trial

I figured it out, Thank you very much for your reply.

Best,

Kiril
Verified answer

Alex Fun Wei Jie 33,626 on at

Like (1)

Report

RE: Service management on Trial

Hi,

did you promote yourself to admin?

community.dynamics.com/.../dynamics-365-promote-to-admin