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Segmentation doesn't work

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Posted on by Kipetcoff

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Hi, all.

I'm trying to test D365 for marketing on test environment and looks like segmentation doesn't work because it doesn't find any primary contact for accounts.

What i'm doing wrong?

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Nya 29,058 on at

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RE: Segmentation doesn't work

Hi,

Would you please try to open the segment in another browser or in InPrivate mode to see if the contacts can be listed?

For the query itself is simple enough that it should not cause such a problem. And I have also verified that this has nothing to do with read access.

If it still cannot filter contacts normally, please create a ticket to MS for more help.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya
Kipetcoff 1,027 on at

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RE: Segmentation doesn't work

Even more. If I remove all filters, there is still no members
Kipetcoff 1,027 on at

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RE: Segmentation doesn't work

Yes, the same.

I copied it from Account
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Nya 29,058 on at

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RE: Segmentation doesn't work

Hi,

Please check the Query in the Query view.

Is the keyword here the same with the value in the form Account? (in case there are spaces or inconsistent letters)

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya
Kipetcoff 1,027 on at

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RE: Segmentation doesn't work

Hello,

Status is alive and it's still don't have members
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Nya 29,058 on at

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RE: Segmentation doesn't work

Hi Andrey,

I don’t think there are anything wrong with the condition which is set in your segment. There is an interval time between the two evaluations of the dynamic segment. Please check if the “Finland” is added after the last evaluation and before the next evaluation.

There is another situation:

Before the update of the field, the segment has been stopped. In this situation, the segment will be shown similarly as the member list in live status.

Please check the status reason of the segment. If it is stopped, go live it again.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya