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Error : An unknown failure has occurred. Error ID # [8ad97f11-8043-49da-88c4-3ed5a21fc192]

Posted on by 1,654

Hi all, 

I created a custom portal on PowerApps where I inserted an entity list on a webpage. On the create button I inserted a custom CRM form but when I try to submit I get this error whereas the user have the Administrator web role with all the entity permissions. 

Error : An unknown failure has occurred. Error ID # [8ad97f11-8043-49da-88c4-3ed5a21fc192]

pastedimage1610457205948v1.png

Can anyone help us with this? 

Thanks in Advance

  • Suggested answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at
    RE: Error : An unknown failure has occurred. Error ID # [8ad97f11-8043-49da-88c4-3ed5a21fc192]

    We highly recommend users to migrate to PowerUsers community for new Portal questions:

    powerusers.microsoft.com/.../PowerAppsPortals

    ------------

    Please enable custom plugin error to see exactly what's happening there

    You can enable by simply creating a site settings with the name "Site/EnableCustomPluginError" and value "true":

    docs.microsoft.com/.../view-portal-error-log

    ------------

    If you like this post, give a Thumbs up. Where it solved your request, Mark it as a Solution to enable other users find it.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error : An unknown failure has occurred. Error ID # [8ad97f11-8043-49da-88c4-3ed5a21fc192]

    Its probably a security error from hitting the button.  I would look at your entity permissions on the record, verify the create permission + append/append to.  Then youll need to check the entity permission for any lookups on the newly created record for append/append to.

    Outside of that, if it doesnt fix the error, do you have azure blob storage?  You can tie a more indepth error to it.

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