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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / SALES ORDER INVOICE NO...
Microsoft Dynamics AX (Archived)

SALES ORDER INVOICE NOT USING PRINT MANAGEMENT ADDITIONAL COPIES SETUP

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Posted on by FaizM 30

SUMMARY: Our customer in India requires 5 copies of sales invoice to be generated when sales order invoice is posted. Print management setup provides for options to create additional copy of invoices, but these invoice copies are not getting generated when sales order invoice is posted.

 

AX ENVIRONMENT: AX 2012 R3

CUSTOMER COUNTRY: India

DEMO COMPANY: INMF

 

STEPS:

  1. Go to AR Form setup>Print management

  2. Select customer invoice and create additional copy

  3. Add a different footer note for the 2nd additional copy

  4. Save setup done

 

  1. Create a sales order and post the invoice with print flag marked

    Result: Only 1 original version of the invoice is printed to the screen, the 2nd copy with footer note configured in print management settings is not displayed.

 

Note: Configuring a similar setup in print management for Free text invoice in INMF Company generates the 2nd copy of the invoice. So the problem exist only for sales order customer invoices. Also when the same setup for sales order customer invoice is done in print management in USMF Company the problem is not seen. So this problem is specific to the sales order invoices in INMF company (address country = IND) alone.

 

 

 

 

 

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,109 Super User 2025 Season 2 on at

    Hi Faiz,

    Are you printing to screen in both companies? It could be related to the Indian localization, but I don't have expertise with Indian localized features.

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    When you post the invoice, are you also ticking 'Use print management destination'?

  • FaizM Profile Picture
    FaizM 30 on at

    Thank you Andre for replying. No my customer is an Indian entity and i had gone to the USMF company just to ensure that the same problem does not exist in all other companies too. You are right, since it is specific to INMF company i have a feeling that it is due to the Indian localization code.

  • FaizM Profile Picture
    FaizM 30 on at

    Thanks for replying Terry. I have tried it with marking as well as unmarking, it still does not work. However the multiple copies of the invoice do get printed in USMF but not in INMF.

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