Dear Community,
Today for the first time, I tried to use the "SMART SCHEDULER" in a Customer Journey.
I know it is enabled and in the Marketing Settings of the App I can see it is enabled. See below:
Unfortunately, no matter which customer journey settings and items I set up, the smart scheduler always gives me the same error.
I tried to change Customer Journey Start and End time schedule to see if it was giving obstacles for the smart scheduling to work.
I tried to insert multiple different items (within which, emails, wait until, wait for, etc) but nothing makes the error go away.
Here is the error message I always get and that prevents me to have the journey go live:
It is very odd because, this is the simplest customer journey I create, there are no scheduling times, nothing more than a segment and an email.
Please let me know what I am missing here.
How can I send my email with the smart scheduler?
Thank you,
Catermina
Thank you Nay,
I have seen the Microsoft documents, but it did not help unfortunately.
I also tried what you have mentioned - I have the same error no matter how many times I save it or if I change settings of the customer journey.
But Thank you so much for replying to me quickly!
BR,
Catermina
Hi Catermina,
I found a document called "Use smart scheduler to help improve email engagement", which is in the bottom of the following documentation.
Email scheduling recommendation - Release Notes | Microsoft Docs
But when I click on the link, the title is "Use automated scheduling to help improve email engagement", so I think this feature has been modified, but I can't find any specific instructions.
Improve email engagement with an automated scheduling (Dynamics 365 Marketing) | Microsoft Docs
The automated scheduling is set in the email properties in a Customer Journey.
Try to re-save your journey and check for errors again to find out if the errors will disappear.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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