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Email Smart Scheduler

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Posted on by 107

Dear Community, 

Today for the first time, I tried to use the "SMART SCHEDULER" in a Customer Journey.

I know it is enabled and in the Marketing Settings of the App I can see it is enabled. See below:

pastedimage1616507087529v1.png

Unfortunately, no matter which customer journey settings and items I set up, the smart scheduler always gives me the same error.

I tried to change Customer Journey Start and End time schedule to see if it was giving obstacles for the smart scheduling to work.

I tried to insert multiple different items (within which, emails, wait until, wait for, etc) but nothing makes the error go away.

Here is the error message I always get and that prevents me to have the journey go live:

pastedimage1616507287063v2.png

It is very odd because, this is the simplest customer journey I create, there are no scheduling times, nothing more than a segment and an email.

pastedimage1616507486095v3.png

Please let me know what I am missing here.

How can I send my email with the smart scheduler?

Thank you,

Catermina

  • Catermina Profile Picture
    Catermina 107 on at
    RE: Email Smart Scheduler

    Thank you Nay,

    I have seen the Microsoft documents, but it did not help unfortunately.

    I also tried what you have mentioned - I have the same error no matter how many times I save it or if I change settings of the customer journey.

    But Thank you so much for replying to me quickly!

    BR,

    Catermina

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Email Smart Scheduler

    Hi Catermina,

    I found a document called "Use smart scheduler to help improve email engagement", which is in the bottom of the following documentation.

    Email scheduling recommendation - Release Notes | Microsoft Docs

    pastedimage1616566703411v2.png

    But when I click on the link, the title is "Use automated scheduling to help improve email engagement", so I think this feature has been modified, but I can't find any specific instructions.

    Improve email engagement with an automated scheduling (Dynamics 365 Marketing) | Microsoft Docs

     

    The automated scheduling is set in the email properties in a Customer Journey.

     pastedimage1616566480373v1.png

    Try to re-save your journey and check for errors again to find out if the errors will disappear.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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