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Microsoft Dynamics AX (Archived)

Sales Tax Office - AX2012 Prod to STO Prod Not Working but AX PrePROD to STO Prod works!

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Posted on by Community Member

Hi all,

We recently tried implementing a new sales tax office through CCH on-prem and saw a number of critical issues affecting all orders system-wide when going live with AX2012 Prod pointing to STO Prod. Every AX environment has its own instance of STO. However, when we point AX Pre-Prod to STO Prod, everything works as expected, so we are quite baffled.

It began when attempting to send Estimates or Confirmations

When approving an estimate

When trying to send a quotation (even when trying to simply put it to "sent" without sending an estimate via fax/email/print

Another error that the estimators are receiving looks like.

Any insight is highly appreciated.

Thank you!

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Ludwig Reinhard Microsoft Employee on at

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Hi,

CCH is not a part of the standard application shipped from MS.

I would thus recommend that you directly contact a sales / support representative from CCH to get some help.

Many thanks and best regards,

Ludwig

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