web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / workorder end date get...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

workorder end date gets increased with 23 hours and 59 minutes

(2) ShareShare
ReportReport
Posted on by RH-27040840-1 5
Hi community. 
 
we are trying to create a workorder using the API. we give our workorder an enddate of /msdyn_datewindowend/:/2023-07-19T14:06:00Z/ but when we look into the system we see the date in FSM is 2023-07-20T14:05:00Z. 
Is this normal behaviour? is there somewhere documentation on the reason behind this behaviour? is there a setting where we can turn off this behaviour? 
 
kr
 
Rob
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    After we analyzed the information you provided and searched for information. We think it may be related to time zone differences.
     
    Based on the results of our search, it appears that the /msdyn_datewindowend/ field is a DateTime field that stores date and time data in UTC format. When this data is retrieved, it is converted to the local time of the currently logged in user. This means that if your local time zone does not match the time zone set using the API settings, there will be a time difference.
     
    In addition, the above points are only one possibility and are not sure to solve your problem. If this issue has caused a serious impact on your business, we strongly recommend you to seek Microsoft technical support using the link below.
    https://admin.powerplatform.microsoft.com/support
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 27 Most Valuable Professional

#2
11manish Profile Picture

11manish 18 Super User 2026 Season 2

#3
Syed Aqib Raza Profile Picture

Syed Aqib Raza 17

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans