D365 UCI Hyperlink to ticket in workflow email not working correctly

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Posted on by DawnK

We have just converted to new UCI. I have a model driven app which sends emails out after various actions. When you click on the link in the email, it opens the ticket correctly but not in the app. I get a message at the top of the form "For the best experience viewing this content, open it in a specific application." when I select the app, it opens the app but not the ticket.

I am using the Insert hyperlink and Record URL(Dynamic) for the link:

Link to the <hyperlink><name>ticket</name><value>{Record URL(Dynamic)(Internal Ticket)}</value></hyperlink>

Thanks in advance.

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a33ik 84,331 Most Valuable Professional on at

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RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

If my reply helped you take a minute and click "Yes" under the question "Did this answer your question?" at the top of my reply.
DawnK 90 on at

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RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

Thanks so much! This works! I do remember learning about this a while ago but conveniently forgot.
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a33ik 84,331 Most Valuable Professional on at

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RE: D365 UCI Hyperlink to ticket in workflow email not working correctly

Hello,

This is well-expected behavior. Here is the fix for you - butenko.pro/.../