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Customer Journey If/Then On Click for Emails with Multiple Links?

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Hi, I'm creating a Customer Journey involving an email that has multiple links to different pages in it. I want the Journey to do different things depending on which of those links inside the email has been clicked, however, the If/Then operator in the Journey designer only gives you the option to set a condition if any link in the email is clicked. I can't see an option to say, "if link A is clicked, do this, but if link B is clicked, do something different."

Has anyone encountered this and can offer a suggestion?

Thanks, 

  • Olasan Profile Picture
    Olasan 2 on at
    RE: Customer Journey If/Then On Click for Emails with Multiple Links?

    Hi, is this a real-time journey or the old outbound customer journey? In real-time, I guess what you need is a trigger on the landing page. So three links = three pages = three triggers. ANd then, in the journey, wait for trigger to occur... ?

  • ashleymsteiner Profile Picture
    ashleymsteiner 20 User Group Leader on at
    RE: Customer Journey If/Then On Click for Emails with Multiple Links?

    Hello,

    I do not have this option to identify what link is clicked in the email. Is this still a feature?

    pastedimage1657721034739v1.png

    Thanks

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Customer Journey If/Then On Click for Emails with Multiple Links?

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Customer Journey If/Then On Click for Emails with Multiple Links?

    Hi,

    What you need is something link the following screenshot.

    pastedimage1636359220244v2.png

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