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Customer Journey If/Then On Click for Emails with Multiple Links?

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Posted on by SethAK

Hi, I'm creating a Customer Journey involving an email that has multiple links to different pages in it. I want the Journey to do different things depending on which of those links inside the email has been clicked, however, the If/Then operator in the Journey designer only gives you the option to set a condition if any link in the email is clicked. I can't see an option to say, "if link A is clicked, do this, but if link B is clicked, do something different."

Has anyone encountered this and can offer a suggestion?

Thanks,

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Olasan 2 on at

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RE: Customer Journey If/Then On Click for Emails with Multiple Links?

Hi, is this a real-time journey or the old outbound customer journey? In real-time, I guess what you need is a trigger on the landing page. So three links = three pages = three triggers. ANd then, in the journey, wait for trigger to occur... ?
ashleymsteiner 20 User Group Leader on at

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RE: Customer Journey If/Then On Click for Emails with Multiple Links?

Hello,

I do not have this option to identify what link is clicked in the email. Is this still a feature?

Thanks
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Nya 29,056 on at

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RE: Customer Journey If/Then On Click for Emails with Multiple Links?

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.
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Nya 29,056 on at

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RE: Customer Journey If/Then On Click for Emails with Multiple Links?

Hi,

What you need is something link the following screenshot.