Is it possible to process customer reimbursement for a specific transaction only - like credit note or unapplied customer payment

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Posted on by Abigail Verano

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The reimbursement feature is working fine for us but I wanted to expand the filter of transactions to be 'reimbursed' by a specific transaction.

Scenario:

Customer A has:

> Open debit transactions

> Open credit notes

A. CN001 - AUD -100.00

B. CN002 - AUD -200.00

> Unapplied customer payments

I want to process reimbursement for CN001 - so only AUD-100.00 is to be reclassified to the customer's vendor account.

I have attempted this by adding the tax invoice number as a criteria field in the Reimbursement Filter section but the system still reclassifies all open credit transactions of the customer (ex. both CN001 and CN002)

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huijij 19,811 on at

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Hi Mary,

In the “Records to include” section of the form you can filter down only for a specific customer or a group of customers that the reimbursement process should run for not for invoice number.

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BillurSamdancioglu 19,703 Most Valuable Professional on at

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Hi,

Unfortunately not. Reimbursement is done per balance.

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Struble 45 on at

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Here is a suggestion (and I am sorry I did not test his yet) in the 'Records to include' put a filter for 'Customer transactions' and 'Document' and enter the document number?

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Abigail Verano 117 on at

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Thank you Judy! It does seem like it’s the case.

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Abigail Verano 117 on at

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Thanks also Billur!

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Abigail Verano 117 on at

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Hi Struble,

Sorry I also was not able to mention but I also already tested that and it still didn’t work. Seems like this isn’t possible.

Thank you!

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Struble 45 on at

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Ok, I took the challenge to get this to work.

Here was one way I got it to work:

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