Greetings,
Before I go and delete the user as another step in troubleshooting this issue, I wanted to see if the community has come across this issue before (Usage data has been cleared at this point).
In a nut shell - I have three users (of 1000+) that aren't receiving emails from an alert they have setup.
I've done quite a bit of googling around and most of the issues others have is due to the change based alerts or e-mail batch jobs not setup. That isn't the case here. Not only are the alert and e-mail jobs setup and running, but I personally can create a new rule for me (configured the same as the three mentioned) and receive the alert email as expected.
The obvious course one would suggest is to recreate the alerts for the users. This I have also done with no success. I've even re-created the change based alerts batch job as well as the e-mail processing batch job.
One would say the email on the three users isn't setup correctly, but in this case they are. I created a temporary job in the AOT to send test emails using the same classes to email notifications use and they are received as expected.
I must be overlooking a step in the code. There must have been at some point a change between original event data and the users data that conflicts and keeps the emails from getting generated when the change based alerts job kicks off. I know it's during the process of the first job as I never see an email get generated in "Email sending status" form (even while having the "show sent" box checked).
Let me know if you've ever had to clear/clean any data for something like this in the past. I'd like to avoid deleting the account.
I've also restarted the AOS's and have cleared AUC files.
Thanks ahead of time!
