How to Find and Customize Entity Form and Views Holiday Schedule and Service Schedule/Calendar - SAC Hub

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Posted on by CU23100303-0

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Dear, I can't find the Calendar entity in the SAC Hub Application, to be able to change the owner in Holiday Schedules and Service Schedule.

I would also like to know how to customize the Views and Forms of this Calendar entity, as shown below for example.

Can you please help me?

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Hi Dani,

They are both Calendar entity just different view, because I can see it in the URL when viewing the information in the Customer Service Hub

If we look through the list of entities, Calendar is missing.

so we can’t create or make changes to forms and views, because the entity is just not there for us to access.

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CU23100303-0 159 on at

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Hi Leah, thank you very much for the feedback, yes both entities are Calendar, but isn't there really a way to customize them?

I ask because, for example, in some Calendars I need to change the owner to a service user, do you know how I can do that?

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Hi Dani,

Unfortunately, you can't change owner for calendar records.

In general, you can change owner of records through clicking assign button or changing owner field directly.

However, None of them can work in calendar entity.

1. OOB assign button is not shown in view or form.

2. Owner field of calendar can't be edit.

It is not show in the form and it can't be changed through other ways.

(1)workflow: the calendar entity is not shown in the list.

(2)flow: owner field is not in the 'Update a row' action.

(3) web api: i tried to use crm rest builder tool, but owner field is not displayed.

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CU23100303-0 159 on at

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Tank you very much Ju.

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