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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Omnichannel chat widge...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Omnichannel chat widget how to configure Chat Widget to display bubble after minimising

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Posted on by Jas09 16
We are using v2 of the Omnichannel Chat Widget and have configured it to open upon clicking a button on our website. We’ve added the "data-hide-chat-button = true" tag to ensure the chat bubble does not display initially.
 
However, we are encountering an issue: if a user minimizes the chat panel, they cannot reopen it without clicking the custom chat button again.
 
Is there a way to:
  1. Retain the "data-hide-chat-button = true" tag so that the chat can only be initiated by clicking the custom chat button, with no chat bubble showing initially.
  2. Display the chat bubble when the user minimizes the chat panel, allowing them to easily reopen the active chat.
Thanks
I have the same question (0)
  • Suggested answer
    Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,228 Super User 2026 Season 1 on at
    You can modify what you want using lcw events in different status lcw:ready, lcw:minimized or lcw:expanded
     
     
     

    ** Please don't forget to close up the thread here by Like and verify it as an answer if it is helpful **

  • Jas09 Profile Picture
    Jas09 16 on at
    Hi @VaHix

    Thanks, I did look at that but can't work out how to re-enable the Chat Bubble on the event listener for minimise. Do you have an example code for reference or tried this yourself?

    Thanks

    J
  • Suggested answer
    Karthik.Sompalli Profile Picture
    Karthik.Sompalli 28 on at
    Hi, you can achieve the desired behavior by using JavaScript to manage the visibility of the chat widget when a user minimizes the chat panel. 

    You can follow below Solution:

    1. Keep data-hide-chat-button = true to ensure that the chat bubble does not appear when the page loads, as intended.
    2. Use below custom script to detect when the user minimizes the chat panel and display the chat bubble, allowing them to reopen the chat without needing to click the custom chat button again.
    window.Microsoft.Omnichannel.LiveChatWidget.SDK
        .addEventListener("ChatMinimized", function() {
            // Show the chat bubble when the user minimizes the chat panel
            var chatButton = document.querySelector('[data-hide-chat-button]');
            chatButton.style.display = 'block';
        });
    window.Microsoft.Omnichannel.LiveChatWidget.SDK
        .addEventListener("ChatMaximized", function() {
            // Hide the chat bubble when the chat panel is active
            var chatButton = document.querySelector('[data-hide-chat-button]');
            chatButton.style.display = 'none';
        });
     

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