Requirement Id is not available in booking rule through WO book button

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Posted on by julien.biedermann

When scheduling a WO (selecting a WO and click on Book button), the booking rule is fired but sbContext.newValues.ResourceRequirement is NULL. When moving the scheduled meeting (from the same view), sbContext.newValues.ResourceRequirement has an ID.

Do you know about this issue ?

Thanks for the help

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Thomas David Dayman 11,323 on at

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RE: Requirement Id is not available in booking rule through WO book button

Thanks. I'm not sure that I can give you a solution as it looks like the OnPremise and Online version may be different.
julien.biedermann on at

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RE: Requirement Id is not available in booking rule through WO book button

Thanks, here is the way:
Thomas David Dayman 11,323 on at

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RE: Requirement Id is not available in booking rule through WO book button

Very odd. Is it possible you can send some screenshots on how you are booking the work order to get the NULL ResourceRequirement so I can be sure we are doing it the same way.
julien.biedermann on at

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RE: Requirement Id is not available in booking rule through WO book button

I forgot to mention that CRM version (on-prem) is 8.2.2.112 and Field Service 6.2.0.342.

I noticed that I don't have ResourceRequirementId in sbContext.newValues (it is ResourceRequirement).

Here I just console log the sbContext and the value is NULL.
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Thomas David Dayman 11,323 on at

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RE: Requirement Id is not available in booking rule through WO book button

OK I realised that pressing the book button brings back the sbContext.newValues.ResourceRequirement with curly brackets. What I would suggest is to do this with the value

sbContext.newValues.ResourceRequirementId.replace(/[{}]/g, "");
Thomas David Dayman 11,323 on at

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RE: Requirement Id is not available in booking rule through WO book button

Hi Julien,

I only tried doing this from the schedule board but I never tried doing it the other way. I am also getting this error.

I will try and see if there is a way of getting the ResourceRequirementId but if not the best thing to do is do a check in the JavaScript so that it doesn't error

if (sbContext.newValues.ResourceRequirement != null) { }