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Customer experience | Sales, Customer Insights,...
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How to handle event status?

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Posted on by Microsoft Employee

Hey everybody,

I was wondering how other people handle 'event status'. This is our workflow:

1. create an event (status is active, publish status is "draft")

2. Event goes live (status is still active, publish status is "live").

3. Event was successfully held, so we stop the event --> status is still active, publish status is back to "draft"

This does not make sense in my opinion. Ideally you don't want to keep it live (because of the forms), but technically it is also not in "draft" mode anymore, because the event was successfully finished. This means our problem is that we are missing some kind of "complete" button/status. 

Our 'active event' list now is a big mess. We can off course "deactivate" the record, but then it becomes read only. After an event was successful, you might want to add details like 'costs' and the record is still relevant, so deactivating also doesn't seem like a solution. (in my understanding deactivate is still like your 'trashcan' and the event record is definetly not trash)

I was wondering what Microsoft's view on this is and how other people might have solved this problem. We are thinking of adding our own additional status field, but i'm wondering if i'm missing something and if our workflow is wrong from Microsoft's perspective. Somebody must have thought of this right?

Any input is very much appreciated. We want to prevent making unnecessary customization's for something that might be OOTB.

Kind regards,

Niels

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: How to handle event status?

    Hey Niels, as long as you don't remove other status items, you can add the status IDs that represent your unique business needs. We push the event back to draft since we remove it from the actively shown events on the website. Different businesses deal with completed events differently, some keep them online (and change the information, remove registrations) while some take them offline.

    You can extend the status of the events to align with how you're dealing with your events once they're done.

    Thanks,

    Shravan

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