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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Getting error A call t...
Microsoft Dynamics NAV (Archived)

Getting error A call to System.Diagnostics.Process.Start failed with message

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Posted on by Dan Eckhoff 1,305

Dynamics NAV versions 2016 and earlier.  2017 and 2018 still work.  Users in multiple locations and installations just started getting this message while attempting to use "Custom Report Layouts" after clicking the "Edit Layout" button.

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  • Suresh Kulla Profile Picture
    Suresh Kulla 50,237 Super User 2025 Season 2 on at
    RE: Getting error A call to System.Diagnostics.Process.Start failed with message

    Can you send the screenshot of the message and check for additional information on error message in the event log, they might be missing some perquisite component.

  • Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at
    RE: Getting error A call to System.Diagnostics.Process.Start failed with message

    There are no event logs on either the workstation or server.  I can't seem to get a bitmap uploaded, but the exact message is:

    A call to System.Diagnostics.Process.Start failed with this message:

    The system cannot find the file specified.

    It looks like it is in a standard NAV error dialog with red 'X' and an 'OK' button.

  • Community Member Profile Picture
    Community Member on at
    RE: Getting error A call to System.Diagnostics.Process.Start failed with message

    Hi Dan Eckhoff,

    Have your issue be solved? I am working on NAV 2016 CU2 today and facing the same error as you reported. 

    Before that is working fine for me. 

    Regards,

    Valerie 

  • Suggested answer
    En0ph1 Profile Picture
    En0ph1 on at
    RE: Getting error A call to System.Diagnostics.Process.Start failed with message

    This is probably due to an installation of a ReportBuilder that is not compatible with your NAV version.

    You can try to repair your ReportBuilder installation. The executable is located in the Dynamics.XXXXXXXX.DVD\Prerequisite Components\Microsoft SQL Server 2014 Express\ReportBuilder3.msi

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