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Customer experience | Sales, Customer Insights,...
Unanswered

Opportunity cann't be closed as won

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Posted on by 120

Hi,
when i click on opportunity won. it comes up with error
any pointers please.

Regards,
Mrunalini.
I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi Mrunalini,

    Could you share the screenshot or log of the error?

    In addition, did you register any plugin on opportunity?

  • Mrunalini Profile Picture
    120 on at

    ErrorDetails-_2800_16_2900_.txt

    This is the Error log file

  • Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    Do you have any workflows or plugins updating Opportunity on Update or Status Change?

    If yes, i would suggest to disable these and try Closing the Opportunity.

    This will narrow down if we have a problem with a workflow/plugin.

    Best,

    Wahaj

  • TinaMathew Profile Picture
    on at

    Hi Mrunalini,

    Could you share the screenshot or just paste the error message you are receiving?

    Also, could you make sure all the fields on the opportunity form is updated correctly , The opportunity close will mostly throw an error either due to customizations(like plugin,Business rule,or workflow ) or it would be because the fields are not updated correctly.

    Regards,

    Tina

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