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5I'm new to Customer service but have been trying to set up queues to automatically create cases for our incoming support emails.
I have approved and configured the email in powerapps.
In dynamics I have created the queue and a record creation rule, which has been activated, but I can't seem to get email to create cases.
Looking at the activity, I can't see any emails coming in, however I know they are coming into the email as I have that as a shared mailbox i can see.
I have tried from both email addresses that are contacts, and email address's that aren't and nothing happens.
I have followed the instructions on here I am pretty sure
but I think I'm missing something. Can anyone help?
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