Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Suggested answer

Technicians cant update product used on workorder

(2) ShareShare
ReportReport
Posted on by 20
Hi, 
 
I have a Field Service application. When my technicians use their tablets in the field the cant (by deafult) register that they have used a product. My technicians have the Field Service Ressource role. 
When they try to mark a product as used they get the following error message

 
I have fixed this by adding the team they are part of to a column security profile. 

My Question
Have i done something wrong? Should users with the Field Service Ressource role not by default be able to use the app as it is? Marking products as used is an important part of the app. 
 
 
  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    Technicians cant update product used on workorder
    That looks correct, as the security role and the column security profile are added.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,642 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,371 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans