Leave Request Workflow failing after Manager approves

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Posted on by Matthew Falle

Hi all,

I have a workflow for approving Leave Request but getting the error;

Stopped (error): X++ Exception: The hierarchy provider did not return any users.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

This happens after the manager as approved the workflow as shown in screenshot;

I assume its something to do with the way the workflow could be setup? However there isn't a way to say 'Stop when its been approved'

Anyone have any ideas?

Cheers,

Matt.

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Parag Chapre 12,254 Most Valuable Professional on at

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Hi Matt,

What is the position title for the Manager? Is it the same mentioned in the screenshot?

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Matthew Falle 90 on at

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Hi,

No it isn't, but we definitely don't want the workflow to keep going until it gets to the CEO for every leave request. Is there not an option for once it to be "Approved" it stops and makes the leave request approved?

Or do you need to make a workflow for every hierarchy?

E.g If the hierarchy is Employee -> Manager -> CEO. The employee holiday should be approved by the Manager and stop, the Managers should be approved by the CEO and stop, and the CEO's auto approved.

I do think the issue with how the workflow/hierarchy is structured as this Manager is the last person in his particular hierarchy I believe. Do you know the best way to structure it?

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Michal Krejza Microsoft Employee on at

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Hi Matt,

The easiest solution is to define stop condition based on Line manager level. Condition below stops always for first manager in the line. Meaning when the direct manager approves the request, the workflow is finished. You only need to be careful about CEO, because he has no direct manager. For that scenario you need to create some condition in the workflow and use different workflow thread for CEO approval.

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Matthew Falle 90 on at

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Hi Micheal,

Thanks! That has done the trick! For some reason the notification of it being "Approved" is failing due to a translation error but I have disabled that for now.

I have bumped into another problem now that the Manager has approved the task and the workflow status is completed.

How ever for some reason its still locked as submitted and hasen't filtered through to here;

Any ideas on what could be stopping it?

Kind regards,

Matt

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Alexandra Socea Microsoft Employee on at

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Hello Matthew,

Does this happen for all the leave request that go through this workflow or just this one?

Thank you!

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Matthew Falle 90 on at

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Hi Alexandra,

It seems to be all of them. I do only have it hooked up to these two individuals currently as I am just in test. I have an auto-approval one which seems to be work correctly and I can view the approved time off. I will attach some images of the workflow incase someone spots anything...

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Alexandra Socea Microsoft Employee on at

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Hi Matthew,

Can you share more information about this conditional decision you have in there?

Some screenshots could help.

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Matthew Falle 90 on at

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Sure,

Escalation and time limit are un ticked.

Kind regards,

Matt

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Matthew Falle 90 on at

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Also just to add, really all I am trying to do is make it so an employee can request a holiday -> Manager can approve or deny based on the position hierarchy.

If i am going about this the wrong way please let me know

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Alexandra Socea Microsoft Employee on at

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Leave-request-_2800_manager-approval_29002D00_1.0.0.0.xml

Can you try this workflow configuration then?

Hope I understood the requirement correctly.

And for the CEO I would create a conditional decision, before the approval step that is included in the configuration provided. So if it's CEO --> auto-approve or send it to HR, or whatever your business it. If not, go into the approval step for the line manager.

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