Leave Request Workflow failing after Manager approves

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Posted on by Matthew Falle

Hi all,

I have a workflow for approving Leave Request but getting the error;

Stopped (error): X++ Exception: The hierarchy provider did not return any users.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

This happens after the manager as approved the workflow as shown in screenshot;

I assume its something to do with the way the workflow could be setup? However there isn't a way to say 'Stop when its been approved'

Anyone have any ideas?

Cheers,

Matt.

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Answers (1)

Clare45 112 on at

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RE: Leave Request Workflow failing after Manager approves

Hi Matt, Thanks for this. Would you be able to help me with the following question: Basically we have a managerial hierarchy, and the CEO limit is 20M, and we have a PR that is worth 19M. Everything works fine up until after the CEO approves. I get an error after the CEO approves saying that he has no report to. How do I build it into the workflow to stop after the CEO approves? Any help would be appreciated. Thanks again!
Alexandra Socea on at

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RE: Leave Request Workflow failing after Manager approves

Hello Matthew,

Yes, your assumption is correct.

The approval will go only to the direct manager.

Glad I could help!
Matthew Falle 90 on at

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RE: Leave Request Workflow failing after Manager approves

Hi Alexandra,

That has worked perfectly! Thank you for your help.

Would you be able to answer a final question? Will the workflow work in this way;

3 users: Bob -> Jim -> Tom

If Bob requests a holiday, only Jim has to approve it.

If Jim requests a holiday, only tom has to approve it.

For the CEO I am going to make a seperate leave type called "Director Holiday" so it should be ok.
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Alexandra Socea on at

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RE: Leave Request Workflow failing after Manager approves

Leave-request-_2800_manager-approval_29002D00_1.0.0.0.xml

Can you try this workflow configuration then?

Hope I understood the requirement correctly.

And for the CEO I would create a conditional decision, before the approval step that is included in the configuration provided. So if it's CEO --> auto-approve or send it to HR, or whatever your business it. If not, go into the approval step for the line manager.
Matthew Falle 90 on at

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RE: Leave Request Workflow failing after Manager approves

Also just to add, really all I am trying to do is make it so an employee can request a holiday -> Manager can approve or deny based on the position hierarchy.

If i am going about this the wrong way please let me know
Matthew Falle 90 on at

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RE: Leave Request Workflow failing after Manager approves

Sure,

Escalation and time limit are un ticked.

Kind regards,

Matt
Alexandra Socea on at

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RE: Leave Request Workflow failing after Manager approves

Hi Matthew,

Can you share more information about this conditional decision you have in there?

Some screenshots could help.
Matthew Falle 90 on at

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RE: Leave Request Workflow failing after Manager approves

Hi Alexandra,

It seems to be all of them. I do only have it hooked up to these two individuals currently as I am just in test. I have an auto-approval one which seems to be work correctly and I can view the approved time off. I will attach some images of the workflow incase someone spots anything...
Alexandra Socea on at

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RE: Leave Request Workflow failing after Manager approves

Hello Matthew,

Does this happen for all the leave request that go through this workflow or just this one?

Thank you!
Matthew Falle 90 on at

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RE: Leave Request Workflow failing after Manager approves

Hi Micheal,

Thanks! That has done the trick! For some reason the notification of it being "Approved" is failing due to a translation error but I have disabled that for now.

I have bumped into another problem now that the Manager has approved the task and the workflow status is completed.

How ever for some reason its still locked as submitted and hasen't filtered through to here;

Any ideas on what could be stopping it?

Kind regards,

Matt