Microsoft Dynamics Sure Step

Sure Step 2012 Download Issues from Partner Source

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Posted on by Jerry Villano

Is anyone aware of current issues downloading Sure Step 2012?

I keep getting the following error:

In order to resolve this issue as quickly as possible, please contact support and reference error ID: 476374254.

I have submitted a support request, but thought I would check here as well.

Regards.

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AmeeeeeH 5 on at

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RE: Sure Step 2012 Download Issues from Partner Source

I was trying to download the Sure Step 2012 - anyone know where it still exists? I only need the language pack as i have the application. thanks!
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Community Member Microsoft Employee on at

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RE: Sure Step 2012 Download Issues from Partner Source

I had a problem downloading the SureStep and the Japanese language pack. I was using IE11. When the error page deployed, I went to the settings 'gear', there is an option ‘F12’ Developer Tools. I clicked on that, found a field for Document Mode, which was set to ‘EDGE’. I changed it to ‘10’ so it would emulate IE 10, and the download started right up.

The trick is to get to the point where the download screen hangs, then make the change. I tried to change the setting in advance and it did not work. Once the error page was deployed, the download started right up and ran to a successful completion.
Community Member Microsoft Employee on at

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RE: Sure Step 2012 Download Issues from Partner Source

same problem here.. i just keeping getting the error as well
SyedHussain 1,820 on at

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RE: Sure Step 2012 Download Issues from Partner Source

Has anyone managed to get the links to work? The error is still popping up - it's been a few years but as far as I can tell the issue isn't fixed.
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Aleksandar Totovic 16,765 on at

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RE: Sure Step 2012 Download Issues from Partner Source

Try on mbs.microsoft.com/.../MSDSureStepdownloads.htm

Link works correctly.
Glen Howie 195 on at

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RE: Sure Step 2012 Download Issues from Partner Source

I also gte;

Our apologies...An unexpected error occurred.

In order to resolve this issue as quickly as possible, please contact support and reference error ID: 585033894.
Ganesh Chandra Joshi 260 on at

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RE: Sure Step 2012 Download Issues from Partner Source

Please share download link
hal9000 10 on at

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RE: Sure Step 2012 Download Issues from Partner Source

I'm have the same problem.
Bill Campbell 22,645 on at

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RE: Sure Step 2012 Download Issues from Partner Source

When I connect to Partnersource to download this for a new computer, I get the Language Pack but not the core software.

I know I am just looking in the wrong place - but someone out there has the right link for the full, client heavy install for a new computer, please post.
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Bill 'Luther' Thompson on at

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Re: Sure Step 2012 Download Issues from Partner Source

Hello,

I just attempted to download, and it is working for me. May have been a "hiccup" when you were attempting to download. Please try again. If you still have issues, let me know and I will find an alternate way to get you the installation media.

Best Regards,

Bill Thompson

Dynamics AX/SureStep - Online Support Engineer

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