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Hi all
every contact in our dbase is associated to an account.
When I receive a mail from this contact, I need that the mail create the case and have the Customer in the right column of the cases list:
I try with a lot of settings on the right, but che process is always in error... it's working only if I insert a fixed customer
thanx for any suggestion
Hi Leco Lv
I've restarted with D365cs after some week dedicated to other jobs.
I try to enter the case creation rule as you showed me, but the system gives me an error:
and this is the log
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ReferenceError: crmCreate is not defined
at Mscrm.setupAdvFind (https://ourweb.crm4.dynamics.com/ourenv/webresources/ConvertRuleItem_main_system_library.js:1:2616)
at Mscrm.Form_onload (https://ourweb.crm4.dynamics.com/ourenv/webresources/ConvertRuleItem_main_system_library.js:1:68)
at y._executeFunctionInternal (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:2053:5286)
at y.execute (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:2053:3782)
at https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:164:26973
at i (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:340:88)
at ee._executeIndividualEvent (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:164:26947)
at ee._executeEventHandler (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:164:23952)
at Object.execute (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:164:21169)
at N._executeSyncAction (https://ourweb.crm4.dynamics.com/uclient/scripts/app.js?v=1.4.4796-2209.1:954:692)
Dettagli errore:
Nome evento: onload
Nome funzione: Mscrm.Form_onload
Nome risorsa Web XML: ConvertRuleItem_main_system_library.js
Nome soluzione: System
Nome editore: MicrosoftCorporation
any suggestions are appreciated
thanx
Thanx Leco Lv and exceuse me but I'm not able to explaine well in english...
In the 1st post, I'm creating the rule that will open a case for every mail received in my box mail for support.
The field "Customer" is binding but it seems dont work with any parameter on the right list. It work only if I but a fix customer that is already insert in my db.
Do you have some idea to complete this setting?
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