Hi,
We run into the error of posted duplicated deposit entry (check deposit). Please see below image shown on Customer Ledger Entry (Form 25). Is there a way to reverse the check deposit transaction? (We've tried to go -> Function -> Reverse Transaction but it won't allow us to do so)
Please advice. Thank you.
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You can always create and post manually needed reversal transaction in Finance Journal. It would not modify your reconciliation, but would adjust needed ledgers.
Hi Alexander,
Yes. the transaction was unapply; but since the deposit was done in July. I suspect that the error was caused by we have complected July's Bank Account Reconciliations. Thank you
Have you tried to unapply the transaction first, and then reverse it?
Hi,
The error i am faced is due to customer's check was bounced after we did the Bank Reconciliation for that month. (i.e Check deposited in Jul and bounced in Aug; however, bank reconciliation already completed for month of Jul.
When we try to reverse the transaction it says, "You cannot reverse bank Account Ledger Entry No. 20639795 because the entry is closed".
Is manual revering transaction in the Financial General Journal the only option left?
Please advise. Thank you.
What is the error that you are facing?
Have you voided the particular unwanted check ledger entry? As it is Check Deposit, you need to reverse via Check Ledger and not via Cust. Ledger or General Ledger screen.
Have you managed to resolve the issue?
As your payment transaction is not open, you need to unapply it. If you still can't revers it by Reverse Transaction, you can always make a manual revering transaction in the Financial General Journal, selecting Finance Charge Memo type of the entry and needed customer and bank account. Then apply your transaction to the posted Finance Charge Memo.
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