web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / How to Reverse Duplica...
Microsoft Dynamics NAV (Archived)

How to Reverse Duplicated Deposit Entry

(0) ShareShare
ReportReport
Posted on by Community Member

Hi, 

We run into the error of posted duplicated deposit entry (check deposit). Please see below image shown on Customer Ledger Entry (Form 25). Is there a way to reverse the check deposit transaction? (We've tried to go -> Function -> Reverse Transaction but it won't allow us to do so)

Please advice. Thank you. 

Cust-Ledger.JPG

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    As your payment transaction is not open, you need to unapply it. If you still can't revers it by Reverse Transaction, you can always make a manual revering transaction in the Financial General Journal, selecting Finance Charge Memo type of the entry and needed customer and bank account. Then apply your transaction to the posted Finance Charge Memo.

  • Verified answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    Have you managed to resolve the issue?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    What is the error that you are facing?

    Have you voided the particular unwanted check ledger entry?  As it is Check Deposit, you need to reverse via Check Ledger and not via Cust. Ledger or General Ledger screen.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    The error i am faced is due to customer's check was bounced after we did the Bank Reconciliation for that month. (i.e Check deposited in Jul and bounced in Aug; however, bank reconciliation already completed for month of Jul.

    When we try to reverse the transaction it says, "You cannot reverse bank Account Ledger Entry No. 20639795 because the entry is closed".

    Is manual revering transaction in the Financial General Journal the only option left?

    Please advise. Thank you.

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    Have you tried to unapply the transaction first, and then reverse it?

  • Community Member Profile Picture
    Community Member on at

    Hi Alexander,

    Yes. the transaction was unapply; but since the deposit was done in July. I suspect that the error was caused by  we have complected July's Bank Account Reconciliations. Thank you

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    You can always create and post manually needed reversal transaction in Finance Journal. It would not modify your reconciliation, but would adjust needed ledgers.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics NAV (Archived)

#1
HoangNam Profile Picture

HoangNam 7

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans