We sell directly to the customer from the manufacturer so there is no inventory in our local warehouse - we shipped directly to the customer. We found out that we made a mistake on the selling price and we are trying to give them a credit for the price adjustment.
What is the best way to handle this kind of credit without having to enter the item twice - wherein one sales line will have the positive quantity with the wrong price and another sales line with have the negative quantity with the correct price. This will balance out to show how much the price adjustment will be.
From accounting point - this will hit inventory - and we will need to do inventory adjustment. Is there a way we can prevent this but still be able to put in the item on the credit memo ?
We also like to have it hit our sales Gl#411004 instead of sales return allowance Gl# 413001? I was looking at the Posting setup - do we make the changes here ?
The reason why we need to still retain the item on the credit memo is that we want to update it on a customer item sales report - this report gives us the sales margin on the item level.
We are thinking of using the G/L Type on the credit memo to hit the Sales GL#411004 but this will not give us the visibility on the item level.
What is the best way to handle this ?
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