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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / No longer able to edit...
Customer experience | Sales, Customer Insights,...
Suggested Answer

No longer able to edit segments?

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Posted on by SEDE 112

I'm not sure if this is a new problem since the last update or not, but I just noticed it. It looks like I am no longer able to edit any segments after they have gone live. It seems to be both static and dynamic segments.

I can click on Edit, I get the warning popup, but the segment never enters an editable state after clicking OK. 

pastedimage1628104044794v1.png

Anyone else seeing this issue?

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi! 

    I had this issue too. That said, the workaround I found was to stop the segment first, and then edit... Hope it works for you.

    Regards,

    Adele

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    I have reproduced your issue and as Adele B said, stopping the segment and then editing it is a temporary solution.

    It seems a bug generated recently because according to the documentation (Publish records through the go-live process (Dynamics 365 Marketing) | Microsoft Docs), there should be a status - Live, editable. There is no indication that this status has been modified or deprecated.

     pastedimage1628125773815v1.png

    Stopping and then editing a segment may have some impact on, for example, Customer Journey.

    So it is recommended to raise a ticket to MS for further help.

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