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No longer able to edit segments?

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Posted on by SEDE

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I'm not sure if this is a new problem since the last update or not, but I just noticed it. It looks like I am no longer able to edit any segments after they have gone live. It seems to be both static and dynamic segments.

I can click on Edit, I get the warning popup, but the segment never enters an editable state after clicking OK.

Anyone else seeing this issue?

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Nya 29,056 on at

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RE: No longer able to edit segments?

Hi,

I have reproduced your issue and as Adele B said, stopping the segment and then editing it is a temporary solution.

It seems a bug generated recently because according to the documentation (Publish records through the go-live process (Dynamics 365 Marketing) | Microsoft Docs), there should be a status - Live, editable. There is no indication that this status has been modified or deprecated.

Stopping and then editing a segment may have some impact on, for example, Customer Journey.

So it is recommended to raise a ticket to MS for further help.
Community Member Microsoft Employee on at

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RE: No longer able to edit segments?

Hi!

I had this issue too. That said, the workaround I found was to stop the segment first, and then edit... Hope it works for you.

Regards,

Adele