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Hi,
After upgrading to Dynamics 365 9.0.11 patch, (via Import Organization) from 8.2.8
All seems to be working except the Customer Service hub when trying to access the Cases (grid does not load)
All the links on the left work except for Cases link
Example:
Activities Link works with a list of tasks returned in the grid.
However, when clicking on the wrench (Cases) icon,
all you get is no error and get the following in the middle of the screen: ......
Any help will be greatly appreciated.
Thanks
Error in the Server Event Viewer Log:
Log Name: Application
Source: Windows Error Reporting
Date: 12/30/2019 9:33:32 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: CRM365.company.com
Description:
Fault bucket , type 0
Event Name: CRMmanaged2
Response: Not available
Cab Id: 0
Problem signature:
P1: 9.0.37.1008
P2: w3wp
P3: Microsoft.Crm.Extensibility
P4: NullReferenceException
P5: ConvertToEdmTypeInternal
P6: 290
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_9.0.37.1008_3caf9d2535c47c3fd039ff93de513dcb13b81f71_00000000_23ac5c9c
Analysis symbol:
Rechecking for solution: 0
Report Id: 59cc7910-2b11-11ea-8fef-00155d0c1d21
Report Status: 4
Hashed bucket:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-12-30T14:33:32.063875600Z" />
<EventRecordID>24720</EventRecordID>
<Channel>Application</Channel>
<Computer>CRM365.crescendo.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CRMmanaged2</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>9.0.37.1008</Data>
<Data>w3wp</Data>
<Data>Microsoft.Crm.Extensibility</Data>
<Data>NullReferenceException</Data>
<Data>ConvertToEdmTypeInternal</Data>
<Data>290</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_9.0.37.1008_3caf9d2535c47c3fd039ff93de513dcb13b81f71_00000000_23ac5c9c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>59cc7910-2b11-11ea-8fef-00155d0c1d21</Data>
<Data>4</Data>
<Data>
</Data>
</EventData>
</Event>
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