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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Service Hub -...
Customer experience | Sales, Customer Insights,...
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Customer Service Hub - Cases entity grid not loading

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Posted on by nickmangioros 460

Hi,

After upgrading to Dynamics 365  9.0.11 patch, (via Import Organization) from  8.2.8

All seems to be working except the Customer Service hub when trying to access the Cases (grid does not load)

All the links on the left work except for Cases link

Example:
Activities Link works with a list of tasks returned in the grid.

However, when clicking on the wrench (Cases) icon,  
all you get is no error and get the following in the middle of the screen:        ......

Any help will be greatly appreciated.
Thanks

  • nickmangioros Profile Picture
    nickmangioros 460 on at
    RE: Customer Service Hub - Cases entity grid not loading

    Error in the Server Event Viewer Log:

    Log Name:      Application

    Source:        Windows Error Reporting

    Date:          12/30/2019 9:33:32 AM

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      CRM365.company.com

    Description:

    Fault bucket , type 0

    Event Name: CRMmanaged2

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: 9.0.37.1008

    P2: w3wp

    P3: Microsoft.Crm.Extensibility

    P4: NullReferenceException

    P5: ConvertToEdmTypeInternal

    P6: 290

    P7:

    P8:

    P9:

    P10:

    Attached files:

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_9.0.37.1008_3caf9d2535c47c3fd039ff93de513dcb13b81f71_00000000_23ac5c9c

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 59cc7910-2b11-11ea-8fef-00155d0c1d21

    Report Status: 4

    Hashed bucket:

    Event Xml:

    <Event xmlns="schemas.microsoft.com/.../event">

     <System>

       <Provider Name="Windows Error Reporting" />

       <EventID Qualifiers="0">1001</EventID>

       <Level>4</Level>

       <Task>0</Task>

       <Keywords>0x80000000000000</Keywords>

       <TimeCreated SystemTime="2019-12-30T14:33:32.063875600Z" />

       <EventRecordID>24720</EventRecordID>

       <Channel>Application</Channel>

       <Computer>CRM365.crescendo.com</Computer>

       <Security />

     </System>

     <EventData>

       <Data>

       </Data>

       <Data>0</Data>

       <Data>CRMmanaged2</Data>

       <Data>Not available</Data>

       <Data>0</Data>

       <Data>9.0.37.1008</Data>

       <Data>w3wp</Data>

       <Data>Microsoft.Crm.Extensibility</Data>

       <Data>NullReferenceException</Data>

       <Data>ConvertToEdmTypeInternal</Data>

       <Data>290</Data>

       <Data>

       </Data>

       <Data>

       </Data>

       <Data>

       </Data>

       <Data>

       </Data>

       <Data>

       </Data>

       <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_9.0.37.1008_3caf9d2535c47c3fd039ff93de513dcb13b81f71_00000000_23ac5c9c</Data>

       <Data>

       </Data>

       <Data>0</Data>

       <Data>59cc7910-2b11-11ea-8fef-00155d0c1d21</Data>

       <Data>4</Data>

       <Data>

       </Data>

     </EventData>

    </Event>

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