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Customer experience | Sales, Customer Insights,...
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Blank page in Dynamics 365 App for Outlook (desctop) and error in web version

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Posted on by 10

Something strange happened, now I just see blank page in Dynanics 365 App for Outlook:

_1404350441043A0442043E043F04_.png

In web-version just an error says "Some error occurred and we were unable to start this add-on. Please try again later or contact your system administrator":

pastedimage1672305957506v1.png

Maybe it connects to this thing - in November we connect all users to Microsoft Defender, so it needs to approve your password every time when you log in to CRM. But there's all works for all users, blank page only for me!

Google says that I need to clear cache in app, in browser etc. I did it - nothing changed. How to resolve this?

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  • Ultafree Profile Picture
    10 on at

    Also, I checked all email connections, approve emailboxes etc. It's fine.

  • Suggested answer
    Ganesh Chowhan Profile Picture
    160 on at

    Hi there,

    Is it happening for all users or only to specific users?

    Try to push the Dynamics 365 Apps for outlook again from settings.

    Also check Dynamics 365 Apps for outlook security role assign to users.

    Thank you.

    Ganesh.

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