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Blank page in Dynamics 365 App for Outlook (desctop) and error in web version

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Posted on by Ultafree

Something strange happened, now I just see blank page in Dynanics 365 App for Outlook:

In web-version just an error says "Some error occurred and we were unable to start this add-on. Please try again later or contact your system administrator":

Maybe it connects to this thing - in November we connect all users to Microsoft Defender, so it needs to approve your password every time when you log in to CRM. But there's all works for all users, blank page only for me!

Google says that I need to clear cache in app, in browser etc. I did it - nothing changed. How to resolve this?

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Ultafree 10 on at

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Also, I checked all email connections, approve emailboxes etc. It's fine.

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Ganesh Chowhan 160 on at

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Hi there,

Is it happening for all users or only to specific users?

Try to push the Dynamics 365 Apps for outlook again from settings.

Also check Dynamics 365 Apps for outlook security role assign to users.

Thank you.

Ganesh.

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