web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Marketing...
Customer experience | Sales, Customer Insights,...
Answered

Dynamics 365 Marketing Email + Customer Voice

(0) ShareShare
ReportReport
Posted on by emhe 5

Hello!

I am trying to insert a Customer Voice survey into a Dynamics 365 Marketing email.

Integration is enabled in administrator settings and I follow the approved instructions by adding a button, selecting Link to > Survey, choosing my survey (that does pull from Customer Voice), and setting the button text. However, when I send myself a test email, no button appears at all.

Has anyone else experienced this issue?

I have the same question (0)
  • Soeren Roggenkamp Profile Picture
    Soeren Roggenkamp 30 on at

    Hi emhe,

    Sometimes it is possible that actions like QR codes, Survey links are not generated via "Test Send" and only reachable via Customer Journeys.

    I'm curious about the result :)

    Best

  • emhe Profile Picture
    emhe 5 on at

    At first, I read your response and thought you were correct so I tested it in a customer journey with only myself as a recipient. Unfortunately, the email was delivered to my inbox still missing the button that was linked to the survey. It wasn't even there after opening the email in a browser.

    The search for answers continues...

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    Have you tried to send the email with Send Now instead of Test Send?

    Since there would be some relationships after inserting the survey and the Test Send feature only sends emails to fixed email addresses and does not directly reflect these relationships.

    You can create a test contact with the email address as the email field of the contact.

  • Verified answer
    DVK76 Profile Picture
    DVK76 36 on at

    Hello,

    edit the Customer Journey, select the Email and in the properties add the Survey in "Email Elements".

    Your survey must be added as a reference in the Customer Journey in order to show it in the email.

    Does it solve it?

    2022_2D00_01_2D00_11_5F00_09h07_5F00_22.png

  • Suggested answer
    emhe Profile Picture
    emhe 5 on at

    Yes, thank you!!!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 165

#2
ManoVerse Profile Picture

ManoVerse 156 Super User 2026 Season 1

#3
Zhilan Profile Picture

Zhilan 49

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans