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Customer experience | Sales, Customer Insights,...
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customer journey

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Posted on by 5

 Hello Team,

I have made below customer journey  i am getting error msg.

pastedimage1672846134276v2.png

Error -:

This recurring journey includes a combination of schedulers and/or triggers that may not release contacts after the duration of the recurrence interval. Consider shortening the durations of your schedulers and/or triggers, or lengthening your recurrence interval.

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: customer journey

    Hi partner,

    Did our answer help you, and any updates on this issue?

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: customer journey

    Hi partner,

    Roy is right! Please refer to the following.

    pastedimage1672888347346v1.png

    learn.microsoft.com/.../customer-journeys-create-automated-campaigns

  • Suggested answer
    Dsouza_28 Profile Picture
    Dsouza_28 7 on at
    RE: customer journey

    Hello,

    check the start and end date duration and compare with your recurrence interval.

    Rule of thumb: Recurrence Interval <= Duration of Start and end of the journey.

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