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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Context IQ - Can we do...
Customer experience | Sales, Customer Insights,...
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Context IQ - Can we do customizations on the capabilities which we have as part of Context IQ ?

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Posted on by Context IQ 5

Context IQ in Dynamics 365

Q1: Can we do customizations on the capabilities which we have as part of Context IQ?

Q2 : At Microsoft Ignite 2022, there are any new capabilities added as part of Context IQ?

Could you please provide more details like documentation on this context IQ with in Dynamics 365 sales ? Is it only for Dynamics 365 or we can extend to Model driven apps as well.

Capabilities referring are below,

  1. Teams chat embedded within Dynamics 365
  2. A unified meetings experience for sellers.
  3. Digital voice and conversation intelligence for Dynamics 365 Sales
  4. Live copresence throughout Dynamics 365 applications - Live Profile Card with contact details and live presence -
  5. More accessible and sharable business data.
  6. Use @mention to quickly find and share a Dynamics 365 record.
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  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Context IQ - Can we do customizations on the capabilities which we have as part of Context IQ ?

    Hi partner，

    please refer to the links.

    How Contextual IQ Improves Collaboration in Dynamics 365

    How Context IQ improves collaboration in Dynamics 365 - Microsoft Dynamics 365 Blog

    cloudblogs.microsoft.com/.../

    Microsoft Editor using Context IQ in Outlook

    techcommunity.microsoft.com/.../3643497

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