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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How Microsoft Dynamics...
Service | Customer Service, Contact Center, Fie...
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How Microsoft Dynamics 365 integrate with third-party

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Posted on by CU08021151-0 10

In today's mobile-driven world, many businesses rely on custom Android applications to streamline operations. Microsoft Dynamics 365 offers various integration options, such as APIs, Power Automate, and third-party connectors, to connect external applications.

One interesting case is the potential integration of Honista APK—a modified version of Instagram that provides additional features not available in the official app. While not a traditional business tool, businesses using social media marketing and customer engagement may find value in leveraging Honista alongside Dynamics 365.

Key discussion points:

  1. API & Automation – How can we automate data flow between a custom Android app and Dynamics 365?
  2. Compliance & Security – What are the risks of integrating third-party APKs like Honista?
  3. Use Cases – Could businesses benefit from using modified apps for social engagement and tracking customer interactions in Dynamics?

Would love to hear thoughts from the community on the best approaches to integrating external Android applications with Dynamics 365!

Categories:
Dynamics 365 Customer Service
I have the same question (0)
  • Verified answer
    Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,090 Super User 2025 Season 2 on at
    To automate data flow between a custom Android app and Dynamics 365, you can use RESTful APIs and OAuth 2.0 for secure authentication. Power Automate can also be leveraged to create workflows that sync data between the two platforms. For example, you can set up automated processes to capture social media interactions and log them into Dynamics 365 for customer engagement tracking.
     
  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at
    1.  API & Automation:
    • Use Dynamics 365 Web API or Dataverse APIs to connect custom Android apps.
    • Implement RESTful calls in the app or use Power Automate (HTTP trigger) for serverless automation.
    • Store and sync data via Azure Functions or custom middleware if needed.
    2.  Compliance & Security:
    • Honista APK is unofficial and violates Instagram’s terms of service.
    • Using modified APKs poses high security risks (malware, data leakage) and non-compliance with GDPR and Microsoft standards.
    • Not recommended for enterprise integration.
    3.  Use Cases:
    • Instead, use official Instagram APIs (Graph API) for social engagement tracking.
    • Integrate Instagram data (posts, messages, leads) into Dynamics 365 via Power Automate, Zapier, or Azure Logic Apps.

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