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Customer experience | Sales, Customer Insights,...
Answered

I it possible to use relative date in behavioural block in Segment?

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Posted on by 2,761

What we are wanting to do is have a Segment where we can send a different Marketing Email, where the person was sent a particular Marketing Email more than 5 days ago (think of it as a reminder email, but based on the send of a previous marketing email).  Note: for internal reasons in this implementation I cannot just put a flag on the Contact record and set it when the first email is sent..

I was initially thinking this would just be a Relative date, however, whilst I can setup a Relative date in a Query block in a Segment, I only get the options for actual and partial date available in the Behavioural blocks (where I pick up the Sent Email).

  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    The relative date can only be set in the following way.

     pastedimage1622440688972v1.png

    But it can achieve your request also if you set the count of days longer.

    For example, the filter in the screenshot means to filter out the contacts who were sent the email once in the last 5 days. If you set the condition as the following screenshot, the segments can filter out the contacts who were sent the email between the 6th day to the 10th day.

     pastedimage1622440694476v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Fubar Profile Picture
    2,761 on at

    Nya, thanks wasn't aware of the 'Having', think that will do what I want.

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