Therefore, to realize this feature you may need to write a plugin.
Since I am not a professional developer, it is recommended that you consult a professional developer or raise a support ticket for professional assistance.
Thank you. So it is a sort of a unique field in CRM. What about storing an answer to a bot's question in a custom field in the conversation record? Is that achievable?
Chat messages in the Communication panel are stored in the conversation transcript.
During the chat session, Customers can download chat transcripts at any time.
The records of communication between the customer and the bot are also stored in the chat transcripts.
Best Regards, Dengliang Li
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