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Service | Customer Service, Contact Center, Fie...
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Creating a new field Time Logged

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Posted on by 60

Hi,

I want to create new field called Time Logged. The Time Logged field should add all activities
(appointment duration, phone call duration and task duration) If a new activity is logged, the
field should update its value instantly. any guiodernce on how to do it.

Thanks

I have the same question (0)
  • Mimi Yoshida Profile Picture
    Microsoft Employee on at

    Hi there,

    If you just want a date/time of when the activities have been created, Dynamics 365 have a standard system field called Created On (createdon) which logs all date/time of when a record was created. This is available for all entities in Dynamics 365 - so if you want to make that visible, all you have to do is to add the Created On field to the form you want to see.

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