Dynamics Community Forum Thread Details

Wennsoft 'Equipment Manager' window under Cards not showing on PC desktop

HI All - we have come across an issue where the user cannot view the 'Equipment Manager' under Cards even thought the window is already launched as you can see in Task Manager BUT it is not showing anywhere on the desktop.

He has access to a test company also and was able to view the 'Equipment Manager' window in that company BUT not on the specific company.

Have also checked 'Úser Security Access' settings and access is the exact same for the test company.

Your suggestions are very much appreciated. Thanks! 1031.AdminW_5F00_equipment_5F00_manager_5F00_not_5F00_showing.png

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Microsoft Dynamics GP

From time to time we'll see this if some users are using Dynamics GP with multiple monitors and other users have a single monitor.

What happens, is that the user with the multi-monitor will open a GP window and move it over to the second monitor, then leave it and/or close Dynamics GP.

A user then with a single-monitor will launch the same instance of Dynamics GP, attempt to open that same window, but won't see the window because the user only has the one monitor.

To correct this, you can go into the Dex.ini of the Dynamics GP instance being used, and find the following line:

WindowMax=TRUE

When users move GP windows to other monitors, it can change the WindowMax= to FALSE, then adds WindowsPosX and WindowsPosY lines in the Dex.ini, to state where the GP window should open.

If WindowMax is set to TRUE, it doesn't use either of these WindowsPOS settings.

I'd start with that, to rule it out, then if that isn't the cause, verify whether or not the issue is only with this Wennsoft window, or there are other windows doing the same.

If only this one Wennsoft window, then it may be something to run by Wennsoft as they may be aware of this issue.

Thanks

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