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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tasked with creating a...
Customer experience | Sales, Customer Insights,...
Answered

Tasked with creating a "static segment" using behaviors

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Posted on by Vicki Oz 15

Hello All.

I think I was tasked with something that is not feasible.

I was asked to create a scenario to teach end users how to make a behavior-based static segment.

I do not think that is even possible in Dynamics - let alone logical.

I would think behavior-based segments would be handled by a Dynamic segment.

Any insight would be much appreciated.

I have the same question (0)
  • Vicki Oz Profile Picture
    Vicki Oz 15 on at

    Much appreciated :-)

  • Verified answer
    AriaConsulting Profile Picture
    AriaConsulting 2 on at

    Vicki Oz,

    When whoever tasked you with this silliness asks the status, I suggest replying that it is "openly closed".  Feel free to take a pic of them trying to puzzle that through and share on here .

  • Vicki Oz Profile Picture
    Vicki Oz 15 on at

    Thank you Nya. Appreciate your quick response and for the link provide too.

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Yes, you’re right.

    Members in Static segment can only be managed manually or by query, which can be found in Design a static segment (Dynamics 365 Marketing) | Microsoft Docs.

     

    Behavior segment is dynamic because its membership is defined as a query, whose results can change from moment to moment in response to new interactions being added to the database.

    To know more about this type of segment, please refer to:

    Create segments based on interactions (Dynamics 365 Marketing) | Microsoft Docs

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