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Search not returning results from Email Body, (Description Field)

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When using the Search box with Dynamncs 365 Customer Service Workspace, we aren't receiving results from the body of emails, only the subject

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Leah Ju Microsoft Employee on at

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Search not returning results from Email Body, (Description Field)

Hi Partner,

Search in timeline control.

I can't reproduce that, the 'description' column should be return.

Maybe you can check this option of the description column:
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Search not returning results from Email Body, (Description Field)

Hello Leah,

I've attached a screenshot, the option for "timeline" Subject and description is selected to be searched, but only receiving results for Subject.
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Leah Ju Microsoft Employee on at

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Search not returning results from Email Body, (Description Field)

Hi Partner,

You can add description field as searchable field:

https://learn.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization#select-searchable-fields-and-filters-for-each-table

The searchable fields and filters for a table enabled for Dataverse search are driven by the table's Quick Find View.

The complete set of View columns, Find columns, and Filter columns in a table's Quick Find View become part of the Dataverse search index when that table is enabled for Dataverse search.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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