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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Search not returning r...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Search not returning results from Email Body, (Description Field)

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Posted on by MM-01082236-0
When using the Search box with Dynamncs 365 Customer Service Workspace, we aren't receiving results from the body of emails, only the subject
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    You can add description field as searchable field:
    The searchable fields and filters for a table enabled for Dataverse search are driven by the table's Quick Find View.
    The complete set of View columns, Find columns, and Filter columns in a table's Quick Find View become part of the Dataverse search index when that table is enabled for Dataverse search. 

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • MM-01082236-0 Profile Picture
    MM-01082236-0 on at
    Hello Leah,
     
    I've attached a screenshot, the option for "timeline" Subject and description is selected to be searched, but only receiving results for Subject.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Search in timeline control.
    I can't reproduce that, the 'description' column should be return.
    Maybe you can check this option of the description column:

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