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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Search not returning r...
Customer experience | Sales, Customer Insights,...
Suggested answer

Search not returning results from Email Body, (Description Field)

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Posted on by MM-01082236-0
When using the Search box with Dynamncs 365 Customer Service Workspace, we aren't receiving results from the body of emails, only the subject
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Search not returning results from Email Body, (Description Field)
    Hi Partner,
    Search in timeline control.
    I can't reproduce that, the 'description' column should be return.
    Maybe you can check this option of the description column:
  • MM-01082236-0 Profile Picture
    MM-01082236-0 on at
    Search not returning results from Email Body, (Description Field)
    Hello Leah,
     
    I've attached a screenshot, the option for "timeline" Subject and description is selected to be searched, but only receiving results for Subject.
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Search not returning results from Email Body, (Description Field)
    Hi Partner,
    You can add description field as searchable field:
    The searchable fields and filters for a table enabled for Dataverse search are driven by the table's Quick Find View.
    The complete set of View columns, Find columns, and Filter columns in a table's Quick Find View become part of the Dataverse search index when that table is enabled for Dataverse search. 

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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