Hey there,
i tried to add a customer journey, starting with a form.
I added a segment with only my contact, at the begining, to make sure i am the only contact that runs through the journey - for testing reasons.
Then, i added a form as the next step of the journey and a trigger with a form-submitted-rule and an email on the "true" side of the trigger. My intention was to trigger an email once a member of the specific segment submits the form.
What has happend now is that every contact with the form as source-form receives the email, once anybody submits the form. The originating segment has no influence on the receipents.
Is it even possible to combine forms and segments in customer journeys, apart from creating a new segment based on the form source?
Has anybody any expericence with this kind of scenarios?
Thanks in advance.
Kind regards
Max
