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Service | Customer Service, Contact Center, Fie...
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Work order summary report

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It appears there is a work order summary report OOTB. However, when I followed the steps to add it, I only get the Resource and Utilization report. What am i missing? 

I get this report: Resource and utilization report - Dynamics 365 Field Service | Microsoft Learn

pastedimage1685728404683v2.png

I cannot get this report: Work order summary report - Dynamics 365 Field Service | Microsoft Learn

  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at
    RE: Work order summary report

    Hi Kyle.Mack,

    Have you turned on the settings as stated in the documentation?

    Before you start
    A Field Service administrator must enable the report in Settings > Analytics and Insight > Settings > Field Service historical analytics > Manage.

    pastedimage1685936935441v2.png

    If the data is not displayed, please check your security role or wait patiently for the data refresh that occurs every 24 hours.

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