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Changing default Font for e-mail

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Posted on by DennisGroen

Hi,

I'm experiencing a change in Dynymics365 CustomerService after an update. In the past my default font was Arial and now it changed to Segoe UI. I would like to change the font back to Arial. With the information I found online it is al set within my browser, Chrome. But when I change my default font on the browser it has no effect in Dynamics365.

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Could someone please help with resolving this.

Kind regards.

Dennis Groen

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ashish12 3,079 on at

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Hi Dennis,

Please try in another browser. If not able to fix the issue. Please open a ticket with MS Support.

Thanks

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ChizumiEida 5 on at

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I've had this problem. I don't know how to write this in english, so I'm gonna write in japanese. Hope you understand.

私は数か月前にこの問題を抱えていましたが、ロイヤルベガスカジノでプレイを始めたときだったので覚えています。再度インストールする前に、必ずブラウザを削除してください。

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Maria Bozhkova 20 on at

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Hi Dennis,

I am having the same issue. With the new release the option to change your font defailt settings from the browser is no longer working. Did you manage to create a ticket to Microsoft?

Greetings

Maria

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DennisGroen 85 on at

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Hi Maria,

I'm still experiencing the issue in Dynamics365. Didn't had the time to create a ticket with Microsoft to address this issue.

Kind regards.

Dennis Groen

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Maria Bozhkova 20 on at

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Hey Dennis,

I've created a ticket to Microsoft and we had 2 sessions - obviously after the new Release in April 2020 it's no longer possible to change the default Email font out of your browser settings. I've been told to submit a ticket for a new feature, so that maybe Microsoft considers this for their October release.

Greetings

Maria

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Community Member on at

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Hi all,

do you know if the option to change the default font has been added in the october release?

Thanks

Pauline

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CRMJetty 3,512 on at

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Hello,

Pls refer this video,

https://account.cloud.ppi.net/knowledgebase/154/How-to-Change-Default-Email-Fonts-on-the-Outlook-Web-and-Desktop-App---Office-365.html

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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Community Member on at

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Hi Maulik,

thanks for the video. But this is referring to the font in Outlook. I am looking for settings to change the default font of the email editor in Dynamics.

Thanks!

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CEC SME 20 on at

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Hi

I too have this issue and have never been able to set it to anything different, again changing browser default. Any help would be great

Thanks

Tammy

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TCOM 10 on at

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I had the same issue.

Please follow the guide listed here:

docs.microsoft.com/.../customer-service-hub-user-guide-email-font-admin

This worked for me!

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